top of page

Shipping Policy

1. Introduction

This Shipping Policy (“Policy”) explains how Logistics Resources (“we”, “our”, “us”) manages and facilitates shipping and freight services for our clients. It applies to all domestic and international shipment services arranged through our website www.logistics-resources.com.au, by email, telephone, or other engagement methods.

By using our services, you agree to the terms outlined in this Shipping Policy and any applicable service agreement or quotation.

2. Definitions

  • Client / You: The person, company, or organisation engaging Logistics Resources for shipment services.

  • Shipment: Goods transported by air, sea, road, rail, or multimodal means.

  • Carrier / Service Provider: A third-party transport provider appointed to perform all or part of the freight movement.

3. Shipment Arrangements

3.1 Booking and Confirmation

  • Clients must complete a shipment booking request through our online form, email, or other agreed method.

  • Confirmation of shipment services — including pricing, pickup dates, delivery timelines, and required documentation — will be provided in writing (email or service order).

3.2 Rates and Charges

  • Shipment rates are based on weight, volume, origin, destination, service type, and any applicable third-party fees (e.g., customs duties, terminal handling charges).

  • All quoted prices are exclusive of applicable taxes, duties, and government fees unless explicitly stated.

4. Pickup and Delivery

4.1 Pickup

  • Pickup dates are scheduled in accordance with carrier availability and client readiness.

  • Clients must ensure goods are ready for collection at the scheduled time and place.

4.2 Delivery

  • Estimated delivery timelines will be communicated but are not guaranteed due to the nature of third-party transport, customs clearance, weather, port congestion, and other factors outside our control.

5. Goods Acceptance Requirements

  • Clients must prepare goods in appropriate packaging suitable for transport mode (air, sea, road, or rail).

  • Hazardous, restricted, or regulated goods must be identified before booking and comply with applicable laws.

  • Improperly packaged or undeclared goods may be refused by carriers or result in additional charges.

6. Documentation and Customs

  • Clients are responsible for providing accurate documentation required for transport and customs purposes.

  • Logistics Resources may assist in preparing or arranging documentation, but the accuracy of information remains the client’s responsibility.

  • Customs duties, taxes, import/export fees, and inspections are the client’s responsibility unless otherwise agreed.

7. Tracking and Updates

  • Shipment tracking information will be provided (where available) once the carrier issues tracking details.

  • Clients can request updates from Logistics Resources, and we will use reasonable efforts to provide the latest information.

8. Delivery Delays

Delays may occur for reasons beyond our control (e.g., carrier delays, customs holds, adverse weather). While we endeavour to minimise delays and communicate updates proactively:

  • We are not liable for consequential losses due to delays.

  • Extended storage fees charged by carriers or terminals due to late pickup or delays may be passed to the client.

9. Loss, Damage and Claims

9.1 Responsibility and Liability

  • Liability for loss or damage is determined by the transport mode, governing carrier terms, applicable law, and insurance coverage.

  • Logistics Resources acts as an agent in arranging shipments and is not the principal carrier unless expressly agreed.

9.2 Claims Process

  • Any loss, damage, or discrepancy must be reported in writing within 7 calendar days of delivery or the date delivery was scheduled.

  • Supporting documentation (e.g., delivery receipts, photos, packing lists) must accompany claims.

  • Claims will be handled in accordance with carrier terms and applicable liability limits.

10. Insurance

  • Clients are responsible for securing their own cargo insurance if desired.

  • Optional insurance coverage can be arranged through Logistics Resources upon request.

11. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our services, legal requirements, or industry standards. The updated Policy will be posted on our website with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Shipping Policy or shipment services:

Email: info@logistics-resources.com.au

bottom of page