Return Policy
1. Introduction
This Return & Refund Policy (“Policy”) explains how returns, cancellations, refunds, credits, and service disputes are handled by Logistics Resources (“we”, “us”, “our”). It applies to purchases of services obtained through our website www.logistics-resources.com.au (“Website”), by telephone, email, or through in-person engagement.
By engaging our services, you agree to the terms of this Policy.
2. Definitions
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Client / You / Your: The individual, company, or organisation contracting logistics or related services from Logistics Resources.
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Services: Any logistics, freight forwarding, warehousing, customs brokerage, supply chain, delivery, or ancillary services provided by Logistics Resources.
3. Services and Performance
All Services are provided by Logistics Resources under separate written agreements, service orders, or quotations (“Service Agreement”). Please review the Service Agreement for details about scope, fees, delivery timelines, and responsibilities.
4. Cancellation of Services
4.1 Pre-Service Cancellation
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If you wish to cancel a scheduled Service before it has begun, cancellation requests must be submitted in writing (email or notification through your account).
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Cancellations received with sufficient notice before mobilisation or service commencement may be eligible for:
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A full refund, or
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A credit towards future services.
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Some Services may incur a cancellation fee, depending on the type of service and timing of cancellation, as set out in your Service Agreement or quotation.
4.2 Cancellation After Service Has Started
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Once the Service has commenced (e.g., goods picked up, shipment in transit, work in progress), fees are non-refundable except as required by applicable law.
5. Refunds, Credits & Adjustments
5.1 Refunds
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Refunds are only issued in limited circumstances, such as:
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Overpayments
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Duplicate charges
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Where Services were not delivered as agreed
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As required by applicable law
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All refunds are processed in the original method of payment and may take up to 14 business days to complete after approval.
5.2 Credits
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Where applicable, Logistics Resources may offer a service credit instead of a cash refund. Credits may be used toward future services and have an expiry date, typically 6 months from issuance unless otherwise specified.
5.3 Adjustments
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If any invoice requires adjustment due to billing error or agreed Service change, adjustments will be reflected on a future invoice or by issuing a credit note.
6. Disputes, Claims & Service Issues
6.1 Reporting a Dispute
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Clients must report disputes, service issues, or claims in writing within 7 calendar days from the date the Service was completed or the invoice issued, whichever is earlier.
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Reports after this period may not be accepted.
6.2 Evidence and Investigation
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To support a dispute or claim, Clients should provide:
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Contract or service order number
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Description of issue
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Supporting documentation (e.g., photos, delivery records)
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We will investigate disputes in good faith and may contact third parties, carriers, or subcontractors where relevant.
6.3 Resolution
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If a dispute is accepted, Logistics Resources may offer:
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Corrective services
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Service credits
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Partial refunds (in limited circumstances)
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Resolution amounts and methods are at our discretion unless otherwise required by law.
7. Non-Refundable Items
The following are typically non-refundable:
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Services already completed
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Fees for third-party charges (e.g., customs fees, carrier fees)
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Administrative, documentation or compliance fees once processed
8. Changes to This Policy
We may update this Policy from time to time to reflect service changes, legal requirements, or business practices. Updated versions will be posted on our Website with a revised effective date.
9. Contact Us
If you have questions, wish to request a cancellation, refund, credit, or submit a dispute: